Millions of Barclays customers were unable to access their online accounts for several hours after the bank became the latest high street lender to suffer a technical glitch.
The problems emerged at 10.45am Thursday and continued into the afternoon, although shortly after 5pm the bank announced that normal service had resumed.
The bank’s website did not allow customers to log in. However, a spokesperson said mobile banking enabled people to transact and ATMs were working.
Angry customers were quick to complain. steven hyde tweeted: “@barclays I can’t access online banking with your current issues and I need to pay a bill. Can I use my debit card to pay or is that affected as well?”
another customer tweeted: “@BarclaysUK Pensioners are running out of food… some of us can’t pay our rent… due to lack of access to our Barclays accounts. Corporate banking ruined Barclays. How do you intend to remunerate your customers? When will the system be operational? The only bank where it happens.
The bank later released a statement on its website saying, “We are sorry if you are unable to access online banking, telephone banking or use certain parts of our application. You can still check your balance and use most of the app’s features. He added: “Our teams are working to resolve the issue… Thank you for your patience.”
Shortly after 5 p.m., the bank said the issue had been resolved. He added: “We are very sorry for the technical issues our customers encountered today. Everything is now operational again and we are truly grateful to the customers who support us. »
TSB is still recovering from a computer disaster in April, when customers were left without access to online banking services for several weeks. The bank has 1.9 million digital banking customers.