Internet banking issues with Standard Bank

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Standard Bank customers have been experiencing slow response times when trying to log into Internet Banking or the mobile banking app since early Tuesday morning.

Descent detector showed a substantial spike in complaints about Standard Bank services from around 07:00.

Most of the reports relate to “online banking”, “mobile banking” and “online connection”.

The graph below shows the increase in complaints of Standard Bank’s outages on Tuesday morning on Downdetector.

Standard Bank promptly informed MyBroadband of the issue and said it was working to resolve it.

“We are currently experiencing slow response times when customers attempt to log into Internet banking and the Mobile Banking app. We are working to resolve this issue,” he said.

A MyBroadband staff member also tried to open the app and was able to log in, but was unable to view any account information.

Standard Bank status page shows that the bank acknowledged the problem at 8:48 a.m. and said it was experiencing degraded performance with its connection to the Internet Banking and Mobile Banking app.

The bank urged customers to register on the service status page.

“Once registered, customers will receive instant updates on digital services that may be experiencing issues. We strive to provide you with Always On Banking. However, when something goes wrong, we want you to know immediately.

Standard Bank told MyBroadband that users can still transact through its mobile banking platform.

“Customers who are unable to transact can use our mobile banking services by dialing *120*2345# and following the prompts. Apologies for any inconvenience,” he said. declared.

Update — 15:07

Standard Bank has informed MyBroadband that issues with logging in to its mobile banking app and internet banking have been resolved.

“All of our Internet and Mobile Banking services have now been fully restored,” the bank said.

“We apologize for the inconvenience caused.”


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