Lloyds Bank CUSTOMERS were barred from the bank’s internet banking app and services today.
At the height of the problems, 292 reports of problems with Lloyds’ service were reported on the Down Detector website.
The issue was resolved just before 5 p.m. and the bank apologized to customers affected by the issue.
The majority of customers were having problems accessing the bank’s internet service, while others were having problems with Lloyds mobile banking.
Users in London and the south were the most affected.
One Twitter user wrote, “How can you not know there are issues with online banking? It’s been down since late last night.”
Another user wrote, “Is the app down? Can’t log in; I’ve been trying since 6am.”
Someone else commented: “The website is down and so is the mobile app. None of them are working. Tried my phone and on two different laptops.”
A Lloyds Banking Group spokesperson said: “Intermittent issues with online banking have now been resolved.
“We apologize for the disruption some customers experienced today.”
According to the bank’s website, internet banking, mobile banking, and tablet banking were scheduled to be suspended for maintenance between 10:30 p.m. on Friday, February 8 and 6:00 a.m. on Saturday, February 9.
Bank of Scotland and Halifax customers, part of Lloyds Banking Group, are unaffected by the outage this morning.
Lloyds suffered a final outage in November when hundreds of customers were unable to access their money or accounts.
Your rights in the event of a bank failure
If your banking services go down, here’s what you need to know:
Will your expenses be covered? If you incur indirect costs, you should note the dates, keep receipts and a log of the amount you lost. The bank can reimburse you.
What are the alternatives ? Visit a branch or try telephone banking if you need access to cash urgently.
How to file a complaint against your bank? First, complain to Lloyds Bank. If the problem is not resolved to your satisfaction after eight weeks, you can complain to the free financial mediation service.
Lloyds Bank was criticized last month for making overdraft fees more expensive and complicated for customers.
The bank also announced plans last fall to close even more branches.
Meanwhile, a Lloyds bank customer claims he was offered £50 to shut him up after a member of staff called him a ‘gay fairy’.
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