Online banking and offline ATMs


ANZ has apologized to customers who found themselves without access to internet banking and ATMs (Source: Getty)

ANZ (ANZ.AX) apologized to customers after faces a breakdown impacting its online banking services, its application and its ATMs.

The bank posted a tweet saying it was aware of a “technical issue” affecting its services, leaving customers frustrated.

“We are aware of a technical issue affecting ANZ services, including the ANZ app, internet banking, ATMs and point-of-sale terminals,” the bank said.

“We are currently investigating this matter urgently and will come back with an update as soon as possible. We are very sorry for the inconvenience caused.

Customers responded to the bank in frustration, with one demanding compensation for the inconvenience and “embarrassment” caused by the problems.

ANZ notified customers around 4:30 p.m. AEST saying services were starting to resume normally and again apologized for the inconvenience.

“The services are coming back online now and should be working again. We know this has been frustrating and inconvenient for many of you and we are sorry that this has happened,” the bank said.

One year of bank failures

There have been a number of bank failures so far this year that have affected all major financial institutions as well as some other major Australian companies.

In June, ANZ, CommBank and Westpac all broke down as well as St George, Bank of Melbourne and Bank SA.

Australia Post, Telstra, Virgin Australia and the NBN were also involved in the same outage.

The ABC was the most affected with five outages this year – leaving the bank to offer $ 50 apology payments to affected customers.

The first incident this year occurred in March when some CBA customers were unable to access their Netbank services.

Then in April of this year ABC customers across the country were unable to use their cards after suffering another major line failure.

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