NEW DELHI: On Thursday, customers of the country’s largest bank, the State Bank of India (SBI), were facing problems with online transactions.
With more and more users going to social media to report problems connecting to YONO Bank’s flagship mobile app and some unable to transact using the unified payment interface ( UPI), the lender posted a notice on Twitter.
“We are undertaking maintenance activities between 2:10 p.m. and 5:40 p.m. on April 1, 2021 to provide a better digital banking experience. During this period, Internet banking, Yono lite, Yono and UPI will be unavailable. We regret the inconvenience caused and ask you to be patient with us, ”SBI said on Twitter.
However, he did not take into account the outage encountered in the first half of the day.
According to Down Detector, a website that tracks Internet outages, user reports of issues with the SBI platform increased around 11 a.m. There were over 200 reports around 12:21 p.m.
This is not the first time, however, that the bank’s customers have faced a service outage. In December of last year, SBI’s “YONO” digital banking platform witnessed a technical glitch.
Users have taken to social media platforms to complain about not being able to open the app / login.
Noting the repeated problems of public and private banks, Reserve Bank Governor Shaktikanta Das had in the past said that there is an urgent need for banks and financial institutions to invest more in their IT systems.
The regulator has temporarily banned HDFC Bank from launching new digital banking initiatives after taking service disruptions seriously since 2018.