Stolen credit and debit card information


CLEVELAND (WJW) — If you used a credit or debit card at the Hilton Garden Inn Cleveland Downtown, you might want to check your bank statements.

The hotel, located at 1100 Carnegie Avenue, is advising guests that payment information may have been stolen from cards used in the hotel’s food court between September 24, 2021 and May 5, 2022.

The hotel explains in a press release that an “unauthorized code on a point-of-sale system” has been designed to access payment card data and send this information to a third party.

Hotel reservations and food and beverage charges to a room were not affected.

The hotel said in a statement: “We regret this incident has occurred and sincerely apologize for any inconvenience.”

They advise customers to review bank statements and report any unauthorized charges to the card company immediately.

The hotel said it consulted with a cybersecurity firm to help with the investigation, notified payment card brands and cooperated with law enforcement.

For more details regarding this incident and steps that can be taken to protect personal information, click here or call 855-674-1396.


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