Thousands of Santander customers unable to use mobile and internet banking services due to “technical issues”

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Thousands of Santander customers cannot use mobile and internet banking services and its app due to “technical issues”

  • Santander says he has “no timetable at the moment” to resolve the issue
  • Some people cannot use their debit and credit cards in supermarkets
  • Internet, mobile and app banking are down and phone banking is overloaded










Thousands of Santander customers cannot use mobile and internet banking services or its app due to “technical issues”.

Customers across the country are reporting that they cannot connect to their online banking services.

They say they couldn’t use their cards and payments were refused at supermarkets.

The bank said it was trying to resolve the issue as soon as possible and would notify its customers through social media. He said he had “no timetable at the moment”.

Thousands of Santander customers cannot use mobile and internet banking services or its app due to “technical issues”

Santander said: “We are sorry that a technical issue is affecting our services, our teams are working hard to resolve it.

“You can access cash at ATMs of other banks. Please come back here for further updates. ‘

He said he had scheduled maintenance on his online and mobile banking services Friday through Sunday between 9 p.m. and 6 a.m.

The bank added: “We are experiencing very high call volumes in our contact centers.

“Please help us protect our services for those of our clients who need it most.

“If your call is not urgent, please use our online and mobile banking services, our online chat service or consult the information available on our website. ”

Gareth Shaw, Money Manager at Which ?, said: “These technical issues will cause stress for many Santander customers – people reporting they were unable to make payments online or in some cases , buy food in their local supermarket.

“Customers can incur fines, penalties and fees when they are unable to access their finances, so the bank must offer compensation to all who have been so affected.

“These problems show why it is vital for banks to invest to ensure that their systems are up to the task of protecting their customers’ accounts and maintaining the services they rely on.”

In response to a customer complaint on social media, he said he was “working hard” to resolve the issue.

He said: “Unfortunately, we currently have no schedule at the moment.

“Rest assured that we are working hard to help resolve the issue and once we have updates our customers will be the first to know.”

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