UBA Gives Customers Great Digital Experience This Valentine’s Day With New Internet Banking Services


Africa’s global bank, United Bank for Africa (UBA) Plc, is set to launch the new online bank, tagged ‘Made for Love’, in time for Valentine’s Day, which is widely celebrated around the world as the season of love.

The recently upgraded online bank has been fully equipped to deliver a new digital experience to customers as the bank has invested in cutting-edge technology to achieve this by paying attention to the smallest details.

UBA Group Chief Executive/Managing Director Kennedy Uzoka, who gave an overview of the new online banking system, explained that as always, UBA remains committed to putting customers first, which is why the bank has made an extra effort to conceptualize an exceptional service, with countless benefits and features designed to give its esteemed customers greater control and accessibility to complete their transactions with ease.

As a key part of the new features, he said the app has been loaded with security elements to protect all financial transactions on the bank’s platform and securely focuses on customer experience. ultimate.

Speaking specifically about the Internet Banking payment system, the GMD explained that it is best in class and has been designed with multi-factor authentication security features, which makes it extremely difficult to hack. He, however, advised customers not to disclose personal information to third parties, in order to keep the transaction line fully protected on the part of the customer.

“The new e-banking is equipped with many attractive features for customers and has greatly facilitated banking transactions, while easily meeting customer needs, thanks to integrated emerging technologies such as artificial intelligence (AI),“said Uzoka.

He listed some of the enhanced features to include transferring money from one UBA account to other UBA accounts, sending money to registered recipients, self and third party cardless withdrawal, financial management personal and much more.

“Mobile technology is our strategy at UBA, and we’ve put a lot of effort into ensuring that we are able to deliver banking services using a web-based system that is unparalleled anywhere in the world,” Uzoka explained.

Also speaking on the new digital experience, Group Head, Digital Banking, Kayode Ishola said the new online bank is the customers’ personal finance manager built with a distinctive user interface that will change the face of banking. , adding that e-banking has been designed as a multi-lingual, multi-currency web-based payment system to meet the needs of all categories of UBA customers, regardless of their background and tribe, whether for Individuals or Customers. SME.

He revealed that the new online bank operates simultaneously in all 20 countries of UBA’s operations, interacting in different languages ​​and cultures in accordance with the specific needs and regulations of the respective country, adding that it is sleek and trendy with a transparent user interface. and can also speak to the specific country where it is used.

“Interestingly, we have been working on creating behavioral insights for our clients and working around that to meet the real needs of our clients using the Omni Channel platform and operating on our open digital platform , which is highly interactive and armed with lifestyle services”, Isola explained.

United Bank for Africa Plc is a leading pan-African financial institution, providing banking services to over twenty-one million customers, through more than 1,000 trade offices and customer touch points, in 20 African countries.

Operating in the United States of America, United Kingdom and France, UBA connects people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services


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